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Making Goods and Services Tax user-friendly: Survey

New Delhi: Goods and Services Tax Network (GSTN) has sought the views of the taxpayers about their experience and difficulties. 

A survey was conducted by GSTN on overall taxpayer’s satisfaction during the months of October 2017 & November 2017.

The taxpayers for the Survey were selected at random, on the basis of their most recent activity, on the GST portal. The Survey was not conducted State-wise.

On the basis of the Survey/ response received, suggestions/concerns were identified.

The aforesaid steps have improved the system and made it user-friendly. Further, the following steps have been taken to make GST system simpler for tax pataxpayers


  • t facility is available in returns and other forms.
  • Offline tools for return preparation and other functionalities have been provided.
  • User manual, Video tutorials and FAQs have been provided for different functionalities which can be used by the tax payer.

Approximately 60,000 tax officers/officials of Central/State Government have been trained so that they can assist taxpayer and resolve their queries/grievances and train them on various functionalities.

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